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Support Executive


Source | Monster Job Search Results
Date: Jul 11, 2018
Views: 0

MA-North Waltham, Serves as a first point of contact and escalation point for client’s IT issues and takes end-to-end ownership of resolving reported issues and fulfilling requests.• Documents and resolves issues as mentioned in the Knowledge Base • Actively is updating himself with all changes to clients infra environment. • Follows procedures and escalates as described. • Monitors his performance in Key KPI – FCR

URL: http://www.fyicenter.com/modules/planet/view.article.php?434779
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